Call transcription and summaries that file themselves

From spoken words to an accurate transcript

The foundation is a reliable transcript, and modern speech-to-text is good enough to build on for most business calls. We capture the call and transcribe it, handling both sides of the conversation and, where it helps, labelling who said what. That raw transcript is valuable on its own: it is a complete, searchable record of the call that nobody had to type, and it can be attached to the customer's record automatically.

We are straight about accuracy. Clear audio transcribes very well, but heavy accents, crosstalk, poor lines, and dense jargon reduce quality, and no system is flawless. That is exactly why we do not stop at the raw transcript. The summary layer on top is designed to extract meaning even when a few words are imperfect, and for anything consequential we can keep a human review step so a mis-heard detail never quietly becomes a wrong record.

• Accurate speech-to-text for both sides of the call
• Speaker labelling so it is clear who said what
• Full searchable transcript attached to the right record automatically
• Honest about the audio conditions that reduce accuracy

Summaries that capture what actually matters

A raw transcript is thorough but exhausting, nobody wants to read a wall of text to find the one commitment that was made. So an LLM like Claude or GPT turns the transcript into a summary shaped for how your team works: the key points, the decisions, the questions raised, and crucially the action items and who owns them. Instead of scrolling a transcript, your team reads a tight recap and knows what happens next.

We tune the summary to the call type. A sales call surfaces objections, next steps, and buying signals. A support call captures the issue, what was tried, and the resolution or follow-up. A recruiting screen highlights fit and flags. The structure is yours, not a generic template, because a summary is only useful if it lines up with the decisions your team actually makes off the back of a call.

• Concise summaries instead of walls of transcript
• Action items extracted with clear owners and next steps
• Summary structure tuned to the call type: sales, support, recruiting
• Key decisions, objections, and open questions surfaced automatically

Filed where your team already works

A summary that lands in a separate tool is a summary nobody reads. The point of this is that the record writes itself into the systems you already live in: the summary and action items attach to the contact or deal in your CRM, the ticket in your helpdesk, or the case in whatever system owns that relationship. Follow-up tasks can be created automatically, so the next step is not just noted but scheduled.

Because it runs on the automation stack we favor and connects through your tools' APIs, everything lands in the right place the moment the call ends. Your CRM stays current without anyone doing after-call data entry, your reporting reflects what was actually said, and a colleague picking up the relationship later can see the full history instead of guessing. The knowledge from every call compounds instead of evaporating.

• Summaries written to the right CRM, helpdesk, or case record
• Follow-up tasks created automatically from the action items
• No after-call data entry, so records stay current on their own
• A complete, shared call history instead of knowledge trapped in one head

Accuracy, consent, and ownership

Recording and transcribing calls comes with responsibilities, and we build for them rather than around them. Consent and disclosure requirements vary by region and are often legally required, so we design the flow to capture consent properly and keep the handling of recordings and transcripts compliant. This is a place where we will tell you what you must do, not just what is technically possible.

On accuracy, the guardrail is human-in-the-loop where it counts. For low-stakes internal notes the automation can run unattended, but where a summary drives a decision or goes to a customer, a person can review before it is trusted. And everything runs in your accounts: the recordings, transcripts, and summaries are yours, stored in your systems, documented so your team can adjust the setup, with no lock-in to us or a third-party transcription platform.